Bank of Scotland Plc

Financial Ombudsman decision DRN-5321767 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Halifax were entitled to say to Mr W that email is not a secure means of communication or way to send him statements – but I do accept that this led to a good degree of frustration for Mr W.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5321767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.