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Together Personal Finance Limited

Financial Ombudsman decision DRN-5321470 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The redemption figure you paid was too high due to the full month’s interest applied to the accountMortgage administration

You’re unhappy that you were told the recent interest refund hadn’t been applied to the account and it was still due but this was incorrect as the refund had already been applied to the loan account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5321470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.