Metro Bank PLC

Financial Ombudsman decision DRN-5319773 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Metro blocked the accounts for WFunds blocked or frozen

It confirmed that the account would have been up and running by 17 September. Metro paid £100 compensation for the inconvenience caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5319773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.