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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-5319657 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Mar 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The Co-op has acknowledged that it didn’t deal with Mr S’ complaint as it should have and the level of service he received when he raised this matter with it fell short of what he had a right to expect.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5319657.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.