Santander UK Plc
Financial Ombudsman decision DRN-5318632 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The complaint Mr and Mrs S complain that Santander UK Plc didn’t honour the fixed interest rate they had applied for in August 2022.Interest and rates
They also complain that they weren’t made aware their mortgage had been migrated to a new system.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5318632.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.