Starling Bank Limited

Financial Ombudsman decision DRN-5318342 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr N complains that Starling Bank Limited (Starling) made errors when closing the bank account he’d taken out for his son.Account closed or refused

Mr N wasn’t happy with Starling’s response so brought the complaint to this Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5318342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.