Leeds Building Society

Financial Ombudsman decision DRN-5317437 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

closed her fixed rate individual savings account (ISA) without her consentAccount closed or refused

Leeds not contacting Ms B also meant she needed to call in to try and sort things and then complain. All this caused additional inconvenience to Ms B.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5317437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.