Santander UK Plc
Financial Ombudsman decision DRN-5312440 Upheld
Upheldoutcome, as published by the Ombudsman
£7,900redress stated in the decision
Tue Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S and Miss H complain Santander UK PLC (“Santander”) refuses to refund them for transactions on their account they say they didn’t authorise.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5312440.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.