Nationwide Building Society

Financial Ombudsman decision DRN-5311117 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Nationwide accepted that it had given Mr D some incorrect information over the phone and offered to pay £100 to apologise for this. However, it didn’t agree it had calculated or charged the “residual interest” amount (the additional amount of interest applied to Mr D and Mrs D’s first payment) incorrectly.Interest and rates

Mr D and Mrs D complain about the method Nationwide Building Society has used to calculate the interest charged in their first mortgage payment.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5311117.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.