MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-5310913 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss F complains about how Moneybarn No. 1 Limited (*Moneybarn*) dealt with her when she got into financial difficulties with her car finance agreement.Treatment in financial difficulty

She complained to Moneybarn on 30 July 2024, after they had issued a default notice on her account on 24 July 2024. She’s said that they didn’t deal with her fairly, didn’t follow her preferred communication preferences to deal with things via email, and didn’t log the details of her personal circumstances which meant she had to repeat them in different communications which was distressing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5310913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.