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Metropolitan Housing Trust Ltd

Financial Ombudsman decision DRN-5308480 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Ms G complains that Metropolitan Housing Trust Ltd incorrectly calculated the amount required to redeem her mortgageMortgage administration

MHT upheld the complaint, conceding that its representative had given incorrect information over the phone. It also agreed that it had caused some delays during the process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5308480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.