HSBC UK Bank Plc
Financial Ombudsman decision DRN-5307500 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
declined to reimburse him for cheque payments paid out of his account that he says he did not make or otherwise authoriseUnauthorised transaction
clearly service issues including delays, failure to log the dispute properly, requiring C to repeatedly get in touch to provide the same information, and delays with providing the details of the investigation and outcomeService failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5307500.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.