Lloyds Bank PLC

Financial Ombudsman decision DRN-5306871 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Ms K complains that Lloyds Bank PLC (Lloyds) won’t allow her to take a new fixed rate for her existing mortgage unless she completes an advice meeting.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5306871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.