Bank of Scotland Plc

Financial Ombudsman decision DRN-5301272 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Halifax isn’t given the details of the sending bank’s customer account if held with another bank. It wasn’t able to discuss another person’s account with Miss A due to data protection regulations.Data and privacy

Miss A complains that Bank of Scotland plc trading as Halifax provided poor service and wouldn’t give her the information about a payment it had provided before.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5301272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.