Barclays Bank UK PLC

Financial Ombudsman decision DRN-5300432 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms C complains about Barclays Bank UK PLC (Barclays) when they closed a dormant currency account she held with them.Account closed or refused

As a result, Ms C complained to Barclays saying she had not been given adequate notice of their dormancy and closure actions, so Barclays investigated the matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5300432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.