Barclays Bank UK PLC

Financial Ombudsman decision DRN-5297007 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Barclays Bank UK PLC has overcharged them interest on their buy to let mortgage because it failed to implement a new application and interest rate.Mortgage administration

Barclays still had recorded Mr and Mrs R’s address for correspondence purposes as Address C, and so that’s where it wrote to them.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5297007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.