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Everyday Lending Limited
Financial Ombudsman decision DRN-5291899 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
the interest rate applied to the loan was excessively high and wasn’t sufficiently justified or fully disclosed to himCharges and fees
He asked EL for a copy of the agreement and then complained to them in August 2024.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5291899.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.