HSBC UK Bank Plc
Financial Ombudsman decision DRN-5290754 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,270redress stated in the decision
Fri Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
In September 2023, HSBC closed Mrs J’s account with immediate effect.Account closed or refused
HSBC agree that it had caused delays which would’ve caused Mrs J undue distress and inconvenience.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5290754.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.