Firms › American Express Services Europe Limited ›
American Express Services Europe Limited
Financial Ombudsman decision DRN-5290357 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He continued to talk to the Merchant and his fitter, but both blamed the other. As matters remained unresolved he went back to AESEL in February 2024. He was then told it was too late to make a chargeback, but AESEL considered a claim under section 75 Consumer Credit Act 1974 (“s.75”).Card dispute or chargeback
There are two main issues, the handling of the claim and the outcome of the claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5290357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.