Barclays Bank UK PLC

Financial Ombudsman decision DRN-5289724 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr T complains about the service received from Barclays Bank UK PLC (“Barclays”) when trying to open an account with it. In particular, he is unhappy with Barclays “Know Your Customer” (KYC) requirements when opening an account and its security processes.Identity checks and access

Mr T is unhappy with Barclays security measures when communicating with him over the phone - including when raising a complaint, providing his account details for payment of compensation and when he wished to raise a Subject Access Request (SAR).Complaint handling

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5289724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.