Barclays Bank UK PLC

Financial Ombudsman decision DRN-5289545 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

The debt is on a mortgage current account (MCA) and is in the region of £59,000. The mortgage to which the MCA was originally linked has been repaid, and under the terms of the mortgage, the MCA is now overdue for repayment in full.Mortgage administration

Mrs K has informed us that she has found out that her husband is receiving psychiatric care in a residential unit. She says he has no capacity to communicate or deal with the situation, and that neither she nor anyone else to her knowledge has power of attorney or deputyship to manage his affairs.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5289545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.