Kroo Bank Ltd

Financial Ombudsman decision DRN-5288978 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Miss G complains that Kroo Bank Ltd blocked her accountFunds blocked or frozen

It agreed that there had been a delay and a failure to keep Miss G informedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5288978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.