Barclays Bank UK PLC

Financial Ombudsman decision DRN-5287841 Upheld

Upheldoutcome, as published by the Ombudsman

£203redress stated in the decision

Mon Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

won’t refund her for a cash machine withdrawal that wasn’t successfully completedUnauthorised transaction

Barclays didn’t immediately refund the money Ms H had lostPayment delayed or failed

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5287841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.