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Oodle Financial Services Limited

Financial Ombudsman decision DRN-5287626 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Oodle Car Finance is required to respond to any financial difficulties that Mr F is experiencing positively and sympathetically.Treatment in financial difficulty

I agree that Oodle Car Finance should have handled the termination better and that Mr F has been caused avoidable distress and inconvenience by the way in which the agreement was terminated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5287626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.