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Soldo Financial Services Limited
Financial Ombudsman decision DRN-5286174 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Soldo blocked and later closed Mr N’s accountAccount closed or refused
Mr N says he’s been making attempts to contact Soldo about this issue for several years. But he says that the firm has been terminating calls and ignoring his messages.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5286174.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.