Bank of Scotland Plc

Financial Ombudsman decision DRN-5282839 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr G complains about the way that Bank of Scotland plc has dealt with a credit card account balance transfer and the customer service that he’s received.Complaint handling

It acknowledges that it made service errors in its dealings with Mr G after the transfer had been made, including that it didn’t call him back when it should have, it gave him incorrect information about closing the account, a direct debit was set up wrongly and it didn’t respond to his data subject access request correctly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5282839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.