Kroo Bank Ltd

Financial Ombudsman decision DRN-5281080 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

I don’t think it’s fair for Kroo to maintain the fraud database loadingAPP scam refund refused

I don’t think Kroo was wrong to close his accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5281080.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.