Kroo Bank Ltd

Financial Ombudsman decision DRN-5273933 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

In July 2023 Mr A’s account with Kroo was blocked.Funds blocked or frozen

Mr A has complained Kroo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5273933.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.