MONZO BANK LIMITED
Financial Ombudsman decision DRN-5272069 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
I won’t be asking Monzo to remove the fraud marker loading.APP scam refund refused
Monzo then blocked Mr A’s account, closed it and loaded Mr A’s details to a fraud database.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5272069.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.