Nationwide Building Society

Financial Ombudsman decision DRN-5271786 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Fri May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocks were applied to the accountFunds blocked or frozen

Nationwide provided poor customer service – calls were disconnected, staff asked inappropriate questions and the overall communication was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5271786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.