HSBC UK Bank Plc
Financial Ombudsman decision DRN-5270280 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
his account was blocked due to incoming paymentsFunds blocked or frozen
HSBC also recognised the service it had provided to Mr S had fallen below expected standards when Mr S had been in touch about his accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5270280.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.