HSBC UK Bank Plc
Financial Ombudsman decision DRN-5269572 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
HSBC tried to help Mr and Mrs B with their financial difficultiesTreatment in financial difficulty
legal and court fees were incurred, including additional fees for service outside the jurisdictionCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5269572.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.