Barclays Bank UK PLC

Financial Ombudsman decision DRN-5267556 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr Y complains that Barclays Bank UK Plc (Barclays) lent to him irresponsibly.Irresponsible lending

Reworking Mr Y’s current overdraft balance so that all interest, fees, and charges applied to it from June 2023 onwards are removed.Charges and fees

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5267556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.