MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-5260243 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable.Irresponsible lending

I’m satisfied that Moneybarn contacted Mr G with a view to finding out why he was missing payments in order to offer help and support in order to bring his account up to date, in accordance with its obligation to offer forbearance and due consideration.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5260243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.