Barclays Bank UK PLC

Financial Ombudsman decision DRN-5259773 Upheld

Upheldoutcome, as published by the Ombudsman

£1,329redress stated in the decision

Fri Jan 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Ms H complained it took an excessive amount of time to complete her remortgage to Barclays Bank UK PLC.Mortgage administration

Ms H said her original complaint to Barclays included a request for call recordings.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5259773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.