Barclays Bank UK PLC

Financial Ombudsman decision DRN-5259280 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Barclays closed his business accounts on 13 February 2023 without giving any direct notice to him as the business owner.Account closed or refused

It accepts that it provided Mr H and his staff with poor service after his account closed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5259280.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.