Clydesdale Bank Plc
Financial Ombudsman decision DRN-5258574 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
he discovered that instead of the funds being transferred into the new ISA, the old ISA had been closed and the funds sent to his current accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5258574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.