Vanquis Bank Limited

Financial Ombudsman decision DRN-5258538 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr J’s complaint is about how he was treated by Vanquis when he ran into financial difficulty.Treatment in financial difficulty

Refund any interest and charges debited to the account from 9 January 2024 to the date of the expiry of the payment plan set up in February 2024.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5258538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.