Lloyds Bank PLC

Financial Ombudsman decision DRN-5258081 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

This complaint is about an interest-only mortgage Mr H holds with Lloyds Bank PLC. The essence of the complaint is that Mr H believes Lloyds wrongly turned down an application he made several years ago to borrow more money, and to convert the mortgage from interest-only to capital repayment.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5258081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.