MONZO BANK LIMITED
Financial Ombudsman decision DRN-5255948 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mrs B has complained Monzo Bank Ltd won’t refund her for three transactions made to a merchant in October 2024.APP scam refund refused
They also decided to close Mrs B’s account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5255948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.