Santander UK Plc
Financial Ombudsman decision DRN-5251116 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss D complains that Santander UK Plc (Santander) hasn’t done enough to assist her in recovering money she paid for a training course with her debit card.Card dispute or chargeback
I do find that the service provided to Miss D when handling the chargeback dispute could have been better.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5251116.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.