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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-5249147 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Co-op have a duty to consumers to provide clear and accurate communication. But I don’t feel that Co-op did that in this instanceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5249147.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.