National Westminster Bank Plc

Financial Ombudsman decision DRN-5246877 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

didn’t give sufficient notice of an increase in the monthly paymentInterest and rates

didn’t give them notice their fixed interest rate product was coming to an end on their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5246877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.