Revolut Limited

Financial Ombudsman decision DRN-5245204 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr T complains that Revolut Ltd restricted and then closed his accountsAccount closed or refused

I also agree that Revolut did not handle Mr T’s queries as well as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5245204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.