HSBC UK Bank Plc
Financial Ombudsman decision DRN-5243159 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs A complains about the way HSBC UK Bank Plc handled her a claim for a refund when goods she bought using her credit card were not delivered.Card dispute or chargeback
Mrs A complained about how HSBC had dealt with her claim. She said that it had not kept her properly informed about the progress of her chargeback claim and had misled her about her claim under section 75.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5243159.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.