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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5241840 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Irresponsible lending
In the Ombudsman’s words
Barclays didn’t do anything to help him, despite being aware that he was vulnerable, and instead chose to close S’s account without reason.Account closed or refused
Barclays didn’t undertake any affordability checks and hadn’t lent responsibly.Irresponsible lending
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5241840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.