Nationwide Building Society

Financial Ombudsman decision DRN-5240009 Upheld

Upheldoutcome, as published by the Ombudsman

£23redress stated in the decision

Mon Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

Remove any adverse information from her credit file in respect of this account from 31 May 2024 onwards.Credit file reporting

Mrs M asked Nationwide to chargeback the full amount she paid, as she did not think she received what was advertised.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5240009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.