HSBC UK Bank Plc
Financial Ombudsman decision DRN-5238314 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
HSBC needed to do something to compensate him for the inconvenience. He said it should waive the fee or compensate him in some other way.Charges and fees
HSBC accepted that its service could have been better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5238314.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.