Lloyds Bank PLC

Financial Ombudsman decision DRN-5236535 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

declined to process a number of its card transactionsCard dispute or chargeback

Cardnet could have communicated this better to J, explaining for example why because of the action they’d taken it was experiencing processing problems.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5236535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.