MONZO BANK LIMITED
Financial Ombudsman decision DRN-5236379 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Tue Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss M has complained that Monzo Bank Ltd are holding her liable for unauthorised payments and a debt taken out fraudulently in her name.Unauthorised transaction
Monzo repeatedly delayed things and there were multiple customer service issues.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5236379.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.